Contact us
For technical issues with the Trak app, including login problems, missing shifts, or anything not working as expected, please contact us directly:
Email: tom@trak.events
We aim to respond to all support requests within one business day.
Shift and booking queries
For questions about your shifts, schedule, pay, or bookings, please contact your manager or your organisation directly. Your manager is the best point of contact for anything related to your specific event or role.
Common issues
I can’t log in
Make sure you’re using the email address registered with your organisation. If you’ve forgotten your password, use the “Forgot Password” option on the login screen to receive a reset code by email. If you continue to have trouble, email tom@trak.events.
My shifts aren’t showing
Pull down to refresh the screen and check you have an active internet connection. If shifts are still missing, contact your manager to confirm your assignment on their end.
My QR code isn’t loading
Your QR code needs an active internet connection the first time it loads. After that it is saved for offline use. If it doesn’t appear, pull down to refresh, or email tom@trak.events.
I’m not receiving push notifications
Check that notifications are enabled for the Trak app in your iPhone’s Settings › Notifications. If they are enabled but still not arriving, try signing out and back in to re-register your device.
Account and privacy
To request deletion of your account and associated data, see the Account deletion section of our Privacy Policy.
For information about how personal data is handled, see our Privacy Policy.